1. Definition
2. Purpose
3. Creating an account
4. Ordering method – Placing
5. Order method – Confirmation
6. Ordering method – Product prices
7. Payment
8. Delivery
9. Conformity – Guarantee – Right of withdrawal – Rental with option to purchase
10. Conditions of use of the products
11. Liability
12. Electronic file – Protection of personal data
13. Suspension – Termination
14. Intellectual and industrial property rights
15. Miscellaneous
16. Applicable law – Jurisdiction

PREAMBLE

ARTICLE 1 – DEFINITIONS

The terms and expressions identified by a capital letter in the General Conditions of Sale have the meaning indicated below (whether used in the singular or the plural).

• “General Conditions of Sale”: means this document, i.e. the terms and conditions applicable in the relationship between the company HABELO (Reebike) and the Customer.
• “Order”: means the Customer’s purchase order for one or more Product(s) placed using the Website or via Customer Service.
• “Website”: means the website accessible at the address www.reebike.fr and/or any other address with a different extension.
• “Product”: means a product offered for sale on the Website.
• “Customer”: means a natural person of legal age who is a consumer and who uses the Website and acquires one or more Product(s), for their personal needs, through the website, having previously accepted the General Conditions of Sale.
• “HABELO (Reebike) company”: means the Simplified Joint Stock Company (SAS) registered with the RCS on January 1, 2022 under the trade name HABELO, located at 354 Rue Doyen Georges Chapas, 69009 Lyon, identified by the SIREN numbers 907476253, SIRET 90747625300014, Intra-Community VAT FR96907476253, and RCS Lyon B 907 476 253. Its main activity is distance selling from a specialized catalog (NAF code 4791B), with a declared mission of research and development in the field of sustainable mobility, including the establishment of a sales portal for products and services related to this theme. The company is registered with the Lyon registry and registered with INSEE, and is covered by the collective agreement for distance selling (2198). Its share capital amounts to €110,000.

ARTICLE 2 – PURPOSE

The General Conditions of Sale define the rights and obligations of the company HABELO (Reebike) and the Customer in the context of the sale of Products by the company HABELO (Reebike) on the website https://reebike.fr/ or through the Customer Service of the Site set up by the company HABELO (Reebike).

Any use of the Website and any placing of an Order for one or more products via the website implies pure and simple acceptance of all the General Conditions of Sale.

The General Conditions of Sale are reserved for consumer buyers, to the exclusion of all professionals.

Only persons legally capable of entering into contracts concerning the products offered for sale on the Site may place orders on the Website. When placing an order, the Customer guarantees that they have full legal capacity to adhere to the General Conditions of Sale, place an Order and conclude a sale.

For any information relating to the execution of one or more Orders, or the processing of a complaint, the Customer must contact Customer Service:
– By telephone: Monday to Friday from 9 a.m. to 6 p.m. on 04 15 90 00 34 (telephone)
– By email: contact@reebike.fr or by filling out this form: https://reebike.fr/pages/contact

ARTICLE 3 – CREATION OF AN ACCOUNT

To order Products on the Website, the Customer must create an account by providing the information required in the registration form.

To this end, the Customer declares to provide complete, accurate personal information that allows for precise identification in any situation. Any fanciful or slanderous personal information may result in the closure of the Customer's account and the cancellation of their Order.

When creating their account, the Customer chooses a username and password. The Customer agrees to keep their username and password confidential.

This account will be accessible at any time by the Client using their login details.

The Customer is responsible for all actions carried out on the Website using their username and password. Any user registered on the Website will be bound by any Order placed by entering their username and password, subject to the right of withdrawal set out in Article 9.3.

ARTICLE 4 – ORDER TERMS – PLACING

4.1. The Customer may place an Order, in French, directly on the Website, after entering their identifiers, in accordance with article 3.

4.2. By browsing the various sections of the Website, the Customer can place the products of their choice in their shopping cart by clicking on the “Buy” button. At any time and until confirmation of the overall order, the Customer can change their mind, change the quantities and cancel one or more of the chosen Products.

Each of the steps required for the sale is specified on the Website.

For any request for information or any Order, the Customer shall bear the telecommunications costs when accessing the Internet and using the Website, or when calling the Website Customer Service.

4.3. In accordance with the provisions of Article 1369-5 of the Civil Code, the Customer will have the possibility of checking the details of his Order and its total price and, if necessary, of correcting or modifying it before definitively confirming his acceptance.

HABELO (Reebike) cannot be held responsible for data entry errors made by the Customer, nor for their possible consequences in terms of delays or delivery errors. In these cases, the costs incurred by any possible reshipment will be borne by the Customer.

4.4. Once the contents of the shopping cart have been validated, the Customer will confirm their Order by:
– completing all the information requested;
– declaring that they accept without reservation all of the General Conditions of Sale;
– validating it by payment.

Validation of the Order by the Customer's "double click" constitutes acceptance of the prices and characteristics of the Products purchased by the Customer.

ARTICLE 5 – ORDERING TERMS – CONFIRMATION

5.1. Once the Order has been validated by the Customer in accordance with the terms of article 4.4, a confirmation email, acknowledging receipt of the order and including all of this information, is sent by the company HABELO (Reebike) to the Customer as soon as possible.

5.2. The Order will only be considered final once HABELO (Reebike) has sent the Customer the confirmation email referred to in Article 5.1, and the sale of the Product(s) will only be confirmed once the corresponding price has been paid by the Customer.

5.3. Product and price offers are valid as long as they appear on the Website, it being specified that the Website is updated daily. Product offers are subject to availability. In the event that a Product is unavailable, in particular due to a stock shortage, HABELO (Reebike) undertakes to provide information on the website or by email directly to the customer and to provide visibility on the return to stock of said product. Commercial or promotional operations are mentioned as such on the Website and indicate their validity period.

5.4. In accordance with the provisions of Article L.122-1 of the French Consumer Code, HABELO (Reebike) is entitled to refuse any Order for legitimate reasons, in particular in the event of a payment problem, foreseeable difficulty with delivery, an abnormal order or one placed in bad faith. HABELO (Reebike) also reserves the right to request proof of identity by email and/or telephone, in which case the Customer will then have the option to cancel their Order.

Likewise, upon receipt of the Order, the company HABELO (Reebike) is entitled to refuse it in the event that the prices displayed online or appearing in the Order are, in particular due to an error or technical malfunction, computer bug, derisory or not in accordance with the actual sale price of the Product.

ARTICLE 6 – ORDERING TERMS – PRICE OF PRODUCTS

6.1. The price of the Products indicated on the Website is in EURO. The price of the Products includes the costs of logistical preparation (processing; shipping) and delivery. The order summary is presented to the customer before they proceed to confirm their Order.

6.2. For deliveries of Products outside French territory, the provisions of the General Tax Code relating to VAT will apply. For deliveries outside the European Union, the Customer must pay customs duties, VAT or other taxes due upon importation of the products into the country of delivery. The related formalities are the sole responsibility of the Customer, unless otherwise indicated. The Customer is solely responsible for verifying the import possibilities of the products ordered with regard to the law of the territory of the country of delivery.

6.3. HABELO (Reebike) reserves the right to modify prices at any time and without notice, but the price applicable to the Customer's Order will remain that indicated in the summary of their shopping cart when confirming their order. The prices displayed online or appearing in the Order are guaranteed.

**Note for customers outside France:** Delivery charges for shipments outside of France may vary depending on the destination. Additional charges, such as customs fees, local VAT, and other taxes, may apply and are the customer's responsibility. It is recommended to check these charges with your local authorities before placing an order.

ARTICLE 7 – PAYMENT

7.1. SCOPE OF PAYMENT
The price of the Products and the costs of logistical preparation and delivery are payable in full by the Customer at the time the Order is placed. The Customer also undertakes to pay or have paid, where applicable, directly to the freight forwarder or carrier, any customs duties, VAT or other taxes due upon importation of the products into the country of delivery.

7.2. METHOD OF PAYMENT
Payment for the Order may be made by the Customer by credit card, in a secure environment, according to the terms and conditions offered on the Website. The payment order made by credit card cannot be cancelled. Payment for the Order by the Customer is irrevocable, without prejudice to the Customer's right of withdrawal.

For an order via the website www.reebike.fr or by telephone via Customer Service, the Customer confirms and guarantees that he is the holder of the bank card and that the latter provides access to sufficient funds to cover the payment of the Order.

The Customer's bank account will be debited within one (1) day following the date of confirmation of the Order. Payment will be considered effective after confirmation of the agreement of the bank payment centers.

The Customer can also pay for the Order:

- By bank transfer payable to HABELO (Reebike) (bank details will be provided at the time the Order is placed). If the transfer is not received within 7 days of confirmation of the Order by HABELO (Reebike) or if the transfer is rejected by the bank, HABELO (Reebike) reserves the right to cancel the Order.

- By Shop Pay. The Customer then guarantees to the company HABELO (Reebike) that he has the necessary authorizations to use this payment method when placing the order.

-By Appstle subscription. The Customer then guarantees to the company HABELO (Reebike) that he has the necessary authorizations to use this payment method when placing the order.

-By PayPlug Oney, the Customer then guarantees to the company HABELO (Reebike) that he has the necessary authorizations to use this payment method when placing the order and accepts the conditions provided for in article 7.4.

Generally speaking, the Customer guarantees to the company HABELO (Reebike), when placing an Order, that he is fully authorized to use the means provided for the payment of his order and that he has any necessary authorizations to use the payment method concerned.

The Website is subject to one of the most efficient security systems, in order to protect all sensitive data related to payment methods. HABELO (Reebike) never has access to confidential information relating to said payment methods, which is why these elements are requested for each Customer Order.

7.3. DEFAULT OF PAYMENT AND RETENTION OF TITLE
The Products ordered remain the property of HABELO (Reebike) until final and full payment of the sale price. In the event of delivery and non-payment, HABELO (Reebike) has the right to claim the ordered products, the Customer agreeing to return any unpaid Product, all costs at his expense.

- For customers who have opted to rent the Products, payment of the rent must be made in accordance with the terms of the rental agreement. Any delay or failure to pay the rent will result in late payment penalties, calculated at the rate of 10% per month, and may give rise to the immediate termination of the rental agreement by HABELO (Reebike), without prejudice to any claim for damages.
- In the event of non-payment of rent, the Customer undertakes to return the rented Products in a condition consistent with normal wear and tear, at his own expense, within 15 days following the request for return by HABELO (Reebike). In the event of non-return within this period, HABELO (Reebike) reserves the right to recover the Products by any necessary means, the recovery costs being borne by the Customer.
- The rented Products remain the exclusive property of HABELO (Reebike) for the entire duration of the rental. The Customer undertakes not to transfer, sublet, lend or make available the rented Products to third parties without the prior written consent of HABELO (Reebike).
- Any damage or loss of the rented Products will be invoiced to the Customer, in accordance with the replacement or repair conditions defined in the rental contract.
- In case of non-payment, HABELO (Reebike) reserves the right to declare unpaid goods as stolen and to block remote use of the equipment.

In the event of non-compliance with the conditions of payment or return of the rented Products, the company HABELO (Reebike) reserves the right to take all necessary measures to protect its rights, including recourse to legal proceedings.

7.4 Payment in installments via ONEY

Pay for your order in 3 or 4 installments by credit card from €100 of purchases up to €3,000 with Oney Bank. Our partner Oney Bank offers you a financing solution called 3x 4x Oney, which allows you to pay for your purchases from €100 to €3,000 in 3 or 4 installments with your credit card.

Conditions: This offer is reserved for individuals (adult individuals) residing in France and holding a Visa or MasterCard bank card with an expiration date longer than the chosen financing period. Systematic authorization cards, in particular Electron, Maestro, Nickel, etc., as well as e-cards, Indigo and American Express cards, are not accepted.

Subscription terms: After completing your order, simply click on the “3x 4x Oney payment by credit card” button. You will then be redirected to our partner’s 3x 4x Oney website, which will display a detailed summary of your order and the personalized financing request, which you must then validate.

You enter your personal information or, if you have a 3x 4x Oney account, you identify yourself using the login details linked to your 3x 4x Oney account.

You are aware of the general conditions of payment in several installments to which you wish to subscribe, which are provided to you in PDF format so that you can read them, print them and save them before accepting them.

You then notify your electronic acceptance by ticking the corresponding box.

You acknowledge that the “double click” associated with the checkbox on the acknowledgement of the general conditions constitutes consent to contract and constitutes irrevocable and unreserved acceptance of the general conditions of the product.

Unless proven otherwise, the data recorded by Oney Bank constitutes proof of all transactions between you and Oney Bank. If you request to benefit from a financing solution offered by Oney Bank, the information relating to your order will be transmitted to Oney Bank, which will use it for the purpose of studying your application for the granting, management and recovery of credit.

Oney Bank reserves the right to accept or reject your request for 3x 4x Oney financing. You have a 14-day cooling-off period to cancel your loan.

How it works: Payment in 3 or 4 installments by credit card allows you to pay for the order placed on our merchant site as follows: A mandatory deposit, debited on the day your order is shipped; two or three monthly installments, each corresponding to a third or a quarter of the order, taken 30 and 60 days later for the 3 installments and 30, 60 and 90 days later for the 4 installments, which include fees corresponding to 1.61% of the total amount of the order for a 3 installment and 2.40% for a 4 installment (within the limit of €25 maximum for a payment in 3 installments and €50 maximum for a 4 installment). • Payment in 3 installments from €100 of purchase and up to €3,000 Example: For a purchase of €150, deposit of €52.42 then 2 monthly installments of €50. 2-month loan at a fixed APR of 21.63%. Financing cost: €2.42 up to a maximum of €25. • Payment in 4 installments from €100 of purchase up to €3,000 Example: For a purchase of €400, deposit of €109.60 then 3 monthly installments of €100. 3-month loan at a fixed APR of 21.61%. Financing cost: €9.60 up to a maximum of €50.

Special conditions for one-off promotional offers: For payment in 3 interest-free installments: the financing cost is 0% of the total order amount. Example: for a purchase of €150, deposit of €50, then 2 monthly installments of €50, Credit for a period of 2 months at a fixed APR of 0%. Financing cost: €0. For payment in 4 interest-free installments: the financing cost is 0% of the total order amount. Example: for a purchase of €400, deposit of €100, followed by 3 monthly installments of €100. Credit for a period of 3 months at a fixed APR of 0%. Financing cost: €0

Oney Bank - SA with capital of €51,286,585 - Head office: 34 avenue de Flandre 59170 CROIX - RCS Lille Métropole 546 380 197 - Orias no.: 07 023 261 - www.orias.fr - Correspondence: CS 60006 - 59 895 Lille Cedex 9 - www.oney.fr

ARTICLE 8 – DELIVERY

8.1. PLACE OF DELIVERY
In principle, the delivery of the Products will take place, after registration of the payment of the Order, to the delivery address indicated by the Customer during the placing of the Order. An email will be sent to the Customer to announce the dispatch of the Products.
The Customer also has the option of having the Products delivered to a natural person of their choice whose permanent domicile is located in mainland France.

8.2. CONTRIBUTION TO PREPARATION AND DELIVERY COSTS
The amount inclusive of all taxes (TTC) of the Customer's contribution to the costs of logistical preparation (processing; shipping) and delivery of the Order will be indicated to the Customer before the final validation of the Order.

8.3. DELIVERY TIME
The delivery time will be indicated to the Customer during the Order placement procedure, prior to validation of the Order and before payment.
In any event, the maximum delivery time is thirty (30) working days from the Order of the Product, unless otherwise indicated to the Customer before placing the Order.
If an Order contains Products that can be delivered on different dates, the Customer may choose to receive their Products separately according to the dates announced on each Product sheet by contacting HABELO (Reebike) Customer Service; this option may, however, result in a higher contribution from the Customer to the logistics preparation and delivery costs, which will be indicated to them by Customer Service if applicable. If the Customer chooses to receive their Order in one go, they will receive their Order according to the latest delivery time.
In the event of a delay in delivery, the Customer may cancel the sale under the conditions provided for in Article L.114-1 of the Consumer Code, provided that the observed delay in delivery is not attributable to the Customer, in particular in the event of unavailability to receive the delivery.

For certain Products, pre-order periods may be offered. Delivery times for these pre-orders may exceed thirty (30) working days and will be specifically indicated on the Product sheet and when the Order is placed. By validating a pre-order, the Customer explicitly accepts these extended delivery times.

8.4. PLACE OF DELIVERY
A delivery is considered to have been made as soon as the Product is made available at the delivery location agreed with the Customer when placing the Order and, if applicable, with the carrier. The availability of the Product is validated by the control and traceability system used by the carrier.

8.5. WITHDRAWAL OF PRODUCTS IN CASE OF ABSENCE
If the recipient is absent at the time of delivery, the carrier will leave a calling card at the delivery address indicated by the Customer. The Products must then be collected or collected from the address and in accordance with the terms indicated by the carrier.
In the absence of collection within the time limits set by the carrier, the Products will be returned to the company HABELO (Reebike), which reserves the right to reimburse the price to the Customer, the shipping costs remaining the responsibility of the Customer.

8.6. EFFECT OF DELIVERY
The transfer of risks occurs upon delivery, at the time of delivery of the Products to the delivery address indicated by the Customer, or at the time of collection of the Products from the carrier.
Without prejudice to the time limit available to the Customer to exercise his right of withdrawal, upon receipt of the Products, it is the responsibility of the Customer or the recipient to ensure that the Products delivered correspond to his Order, and to check the condition and conformity of the Products with his Order.
The Customer (or, if applicable, the recipient) will formalize his acceptance of the delivery by signing the delivery receipt issued by the carrier.
If, upon delivery, the external appearance of the package is not perfect, the Customer or the recipient of the Products will open the package in the presence of the carrier in order to check the condition of the Products. In the event of damage resulting from transport, the Customer must refuse the damaged Products and indicate “refusal due to damage” on the return slip.
In the event of an apparent defect in the package, the Customer must make all reservations and complaints that appear justified; it will be up to them, if necessary, to refuse the package.
Without prejudice to the guarantees from which the Customer benefits under Article 9, for any complaint relating to an apparent defect or damage upon delivery of the Product, the Customer must contact Customer Service as soon as possible in order, on the one hand, to preserve the rights of the company HABELO (Reebike) vis-à-vis the carrier, and on the other hand, in the event that the Product is still in the possession of the Customer, to initiate the return procedure under the conditions provided for in Article 9.4.
In the event of refusal of delivery or return of the Product for the reasons referred to in the preceding paragraph, the Customer may request a new delivery or cancellation of his order under the conditions of article 9.1.3.

ARTICLE 9 – CONFORMITY – GUARANTEE – RIGHT OF WITHDRAWAL

9.1. CONFORMITY OF PRODUCTS
9.1.1. In accordance with Article L.111-1 of the Consumer Code, the HABELO (Reebike) company aims to inform the Customer and enable them to understand the essential characteristics of the Product.
Before dispatch, the Products delivered to the Customer are subject to verification to ensure their conformity with the description given on the Website.
It is however specified that, for technical reasons (photographic and IT), the actual rendering of the Products may sometimes differ slightly from that of the photographs presented on the Site.

9.1.2. Notwithstanding, where applicable, the specific warranty conditions from which the Customer benefits in respect of the Product in question, the Products presented on the Website are subject to the legal warranty conditions below.
According to article L.211-4 of the Consumer Code:
“The seller is required to deliver goods that conform to the contract and is liable for any lack of conformity that exists at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, assembly instructions or installation when this has been made his responsibility by the contract or has been carried out under his responsibility.”

According to article L.211-8 of the Consumer Code:
“The buyer is entitled to demand that the goods conform to the contract.”

9.1.3. Pursuant to Articles L.211-9 and L.211-10 of the Consumer Code, the repair of the consequences of the lack of conformity or hidden defects, duly established and confirmed as such by the company HABELO (Reebike), involves, at the Customer's choice, unless this wish entails a cost that is manifestly disproportionate, taking into account the value of the goods or the importance of the defect, compared to the other option, the repair or replacement of the Product. If the repair and replacement of the goods are impossible, the Customer may return the goods and have the price refunded or keep the goods and have part of the price refunded.
In these different cases, the Customer must contact Customer Service and agree on the terms of return of the Product.
Provided that it is justified, the application of the provisions of Articles L. 211-9 and L. 211-10 of the Consumer Code takes place without any cost to the buyer.

9.1.4. In the specific case of special operations of Products not being sold new, the company HABELO (Reebike) will specify any defects in the Products. These defects will be taken into account in the event of implementation of Article L.211-8 of the Consumer Code.

9.2. RIGHT OF WITHDRAWAL
9.2.1. HABELO (Reebike) considers that any Customer who is not satisfied with the Products ordered must be able to exercise their right of withdrawal, without giving any reason, without penalties, under the best conditions.

In accordance with Directive 2011/83/EU of 25 October 2011, the legal period for the right of withdrawal is fourteen (14) days from receipt of the Product. Reebike offers you thirty (30) days. The withdrawal period therefore expires thirty days after the day on which you take possession of the ordered product, provided that it has not been used beyond a distance of 50 km.

The Customer returning the Product in the exercise of his right of withdrawal will be responsible for the costs of returning the product(s) ordered. If the Customer requests Customer Service to generate a return slip, this service will be deducted from the refund in accordance with the rates provided for in article "9.4 - After-Sales Service Rates".

9.2.2. To exercise the right of withdrawal, you must notify us of your decision to withdraw from this contract by means of an unambiguous statement (e.g. letter sent by post, fax or email by completing this form). You may use the model withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the expiry of the 20-day period and for the product not to have been used beyond 50 km.
_______________________________________________

Withdrawal form (please complete and return this form only if you wish to withdraw from the contract.): – To the attention of HABELO (Reebike) – I hereby notify you of my withdrawal from the contract for the sale of the goods (*product name*) / for the provision of the service (*service name*) below – Ordered on (*date*) / received on (*date*) – Customer name – Billing address: – Consumer signature – Date __________________________________________

The refund will be made a few days after receipt of the product by the returns department of the company HABELO (Reebike) according to the payment method used for the Order and at the latest within fourteen (14) days from receipt of the exercise of the right of withdrawal. Only the return or exchange of Products in their original packaging, complete (accessories, instructions, etc.), in perfect condition for resale, (not soiled, not damaged, not used) will be accepted. To facilitate the processing of your request and speed up the refund, we recommend that you send us the carefully completed return slip. The costs of returning the Product remain the responsibility of the Customer.

9.2.3.
If the right of withdrawal is used for only part of the Order, only the price invoiced for the returned Products will be refunded.

In the event of partial withdrawal of the Order, the Customer who would have benefited, during the initial Order, from free delivery due to exceeding a certain order amount, may be re-invoiced for the delivery costs corresponding to his actual order, if the latter falls below the free delivery threshold.

9.2.4.
By way of exception, the right of withdrawal may not be exercised for contracts listed in Article L.221-28 of the Consumer Code, including in particular:

Products made to customer specifications or clearly personalized.
Contracts for the supply of goods that are likely to deteriorate or expire rapidly.
Contracts for the supply of goods which, after being delivered, and by their nature, are inseparably mixed with other items.
Contracts for the supply of goods unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.

9.2.5 Cancellation and Rental with Purchase Option (LOA) Policy – ​​Reebike
At Reebike, all our electric kits are available for rental through 6-, 12-, or 24-month subscriptions, including a purchase option. This policy outlines the contractual terms governing rental with a purchase option, the purchase conditions, applicable surcharges, and cases of early termination.

9.2.5.1 Subscriptions
When you sign up for a Reebike subscription, you benefit from the use of an electric kit for a set period of 6, 12, or 24 months. The equipment remains the property of HABELO for the duration of the contract.

Your payment information is stored securely. Your monthly rental payment is collected according to the frequency you set when you subscribed. Subscriptions can renew automatically upon expiration.

You can request not to renew your contract at the end of its term, or modify it at any time by contacting customer service by email at contact@reebike.fr, or by telephone at 04 15 90 00 34.

9.2.5.2 Purchase option
At any time during the contract term, and particularly at its end, you have the option to purchase the kit you have rented. Simply request this from customer service, who will provide you with a purchase offer.

The redemption price is determined according to the price of the kit on the subscription date, increased by a fixed increase:

20% for subscriptions taken out before 03/01/2025

10% for subscriptions taken out from 03/01/2025

Payments already made, including the deposit, are deducted from this amount.

Concrete examples:

Case of a subscription after 03/01/2025
The price of the Cosmopolit or Urban kit is €850, including the meter.
10% surcharge: €85 → total price with purchase option: €935

6 months rental at €50/month:

First month: €50 + €150 deposit = €200

Following months: 5 × €50 = €250

Total paid: €450

Final purchase cost: €935 – €450 = €485

Case of a subscription before 03/01/2025
The price of the Cosmopolit or Urban kit is €650 + €80 (meter), or €730.
20% increase: €146 → total price with purchase option: €876

6 months rental at €50/month:

First month: €50 + €150 deposit = €200

Following months: 5 × €50 = €250

Total paid: €450

Final purchase cost: €876 – €450 = €426

The deposit is always taken into account in the payments made when calculating the remaining amount to be paid in the event of a purchase.

9.2.5.3 Cancellation before expiry date
In the event of a request for early termination, all remaining rents due up to the contractual deadline remain due. The customer agrees to return the kit at their own expense in accordance with the conditions specified in the General Terms and Conditions.

No refund of the deposit will be made in the event of non-compliance with the return conditions or if the equipment is returned damaged or incomplete.

9.3. RETURN PROCEDURE
The Products must be returned to the company HABELO (Reebike) at the following address:
REEBIKE – SAV – Brézet Business Hotel Unit 8 – 29 Rue Georges Besse, 63100 Clermont-Ferrand.
Products must be returned in their original packaging and properly protected. They must be in perfect condition for resale. Any product returned incomplete, damaged, washed, damaged, deteriorated, or soiled, even partially, will not be refunded or exchanged.
The customer returns the products. We recommend keeping proof of return to facilitate the procedures in case of problems during transport.
Except in cases of non-conformity or hidden defects of the Product, return costs are the responsibility of the Customer.

9.3.1. AFTER-SALES SERVICE

For any request for support related to a lack of conformity, the customer must contact customer service of Reebike before any intervention:

• By email : contact@reebike.fr
• By phone : 04 15 90 00 34

In order to speed up the processing of the file, the client must send:

• A detailed description of the problem
• Photos and/or videos of the product and the bike
• Proof of purchase

In the event of a proven defect and subject to compliance with the warranty conditions, Support is fully provided by Reebike , including:

• A standard repair or exchange of the product
• Sending the necessary spare parts
• A return of the product if necessary

In the event of an out-of-warranty repair, the following procedure applies:

1. Billing a quote for the diagnosis : €50 including tax before product appraisal.
2. Shipping the product to the workshop for in-depth analysis.
3. Issuance of a detailed quote depending on the repairs needed.
4. No intervention will be carried out without prior agreement from the customer.

If the customer accepts the quote , the repair is carried out under 14 working days after receipt of payment , subject to availability of spare parts.

If the customer refuses the quote , he can:

• Recover your product,
• Opt for a partial return depending on the condition of the product.

The cost of returning the product will be specified in the quote.

Return address :
HABELO (Unit 6)
29 rue Georges Besse,
63100 Clermont-Ferrand.

9.4. After-Sales Service Rates
In the event of repair of Products outside of warranty, the following rates will apply. These rates are indicative and may vary depending on the nature of the repair required. Please contact Customer Service for an accurate quote.

For any other repairs not listed above, please contact our Customer Service for a personalized quote.

ARTICLE 10 – CONDITIONS OF USE OF PRODUCTS

10.1. Prior to any order and any use of Products, the Customer must read all the information provided on the Website, find out about the characteristics and components of the Products and ensure that they are compatible with the use he wishes to make of them.

10.2. The Customer undertakes to systematically follow the instructions for use indicated by the manufacturer on the packaging and in the instructions for use of the Products before any use. For any additional information concerning the characteristics of the products, the Customer Service of the company HABELO (Reebike) is at the disposal of the Customer.

10.3. HABELO (Reebike) shall not be liable for any damage resulting from improper use of the Products. The Customer is solely responsible for using the Products in accordance with their intended purpose and the instructions provided by HABELO (Reebike) and/or the manufacturer.

10.4. In case of doubt about the use or compatibility of a Product, the Customer is invited to contact the Customer Service of the company HABELO (Reebike) for advice before using the Product.

10.5. The Products must be used under normal and reasonable conditions, and in compliance with the laws and regulations in force in the country of use.

10.6. HABELO (Reebike) declines all liability in the event of modifications made to the Products by the Customer or by a third party without the express authorization of HABELO (Reebike).

10.7. The Products sold by HABELO (Reebike) are not intended for professional use, unless explicitly stated otherwise. Any professional use of the Products, not in accordance with the advice and instructions provided, excludes HABELO (Reebike) from any liability.

10.8. Users must take all necessary precautions to ensure their safety and that of others when using the Products, including wearing appropriate protective equipment where appropriate.

10.9. HABELO (Reebike) reserves the right to refuse any warranty or technical support request in the event of non-compliance with the conditions of use of the Products described in this article.

ARTICLE 11 – LIABILITY

11.1. The products presented on the Website comply with current French legislation and the standards applicable in France. HABELO (Reebike) undertakes exclusively to comply with the legal provisions applicable in France. No regulations specific to the country of delivery and/or consultation of the Website may be invoked against HABELO (Reebike).

11.2. The Customer is solely responsible for compliance with the regulations applicable in his country of residence or in the country of destination of the Products. It is his responsibility to inquire with the relevant local authorities about any restrictions on the import, export or use of the Products he plans to order on the Website.

11.3. The service provided by HABELO (Reebike) is limited to the supply of the Products under the conditions described in the General Terms and Conditions of Sale. Under no circumstances may HABELO (Reebike) be held liable for the advice, recommendations and conditions of use of the Products provided by the manufacturers on the Website or in their user manuals.

11.4. The liability of HABELO (Reebike) is limited to direct and foreseeable damages that may result from the Customer's use of the Website and the Products. HABELO (Reebike) shall not be liable for damages resulting from a fault of the Customer in the use of the Products.

11.5. HABELO (Reebike) shall not be held liable if the non-performance or poor performance of its own obligations is attributable to the Customer, to the unforeseeable and insurmountable act of a third party not involved in the delivery of the Products, or to an unforeseeable, irresistible and external case of force majeure.

11.6. In general, the company HABELO (Reebike) cannot under any circumstances incur liability for indirect or unforeseeable damages caused in the context of the use of the Website and the Order of Products.

11.7. The liability of the company HABELO (Reebike) may not be sought under any circumstances due to:
1. content available on other websites or Internet sources accessible by means of hypertext links inserted on the Website (and in particular due to advertisements, products, services or any other information),
2. damages of any kind that may be suffered by the Customer during a visit to these sites.

11.8. Use of the Website implies the Customer's knowledge and acceptance of the characteristics and limitations of the Internet and related technologies, the lack of protection of certain data against possible misappropriation or hacking and the risk of contamination by possible viruses circulating on the network. HABELO (Reebike) being itself dependent on the quality of the Internet network, it does not guarantee the continuity of the Website and does not ensure the correction of defects found on the Internet network. Consequently, HABELO (Reebike) cannot be held responsible for any unavailability of the Website or any connection difficulty or interruption of the connection (malfunction of the servers, the telephone line or any other technical connection) when using the Website or, more generally, for any disruptions to the Internet network, affecting the use of the Website. In this context, the company HABELO (Reebike) is not responsible for sending forms to an incorrect or incomplete address, for any computer errors or defects found on the Site.

11.9. Unless otherwise provided, the Website is accessible from any location, provided that minimum technical conditions are met, particularly in terms of access to the Internet network, mobile telephony, and technical compatibility of the equipment used by the Customer. Given the global nature of the Internet network, the Customer agrees to comply with all public order rules relating to the behavior of Internet users and applicable in the country from which he or she uses the Website.

ARTICLE 12 – ELECTRONIC FILE – PROTECTION OF PERSONAL DATA

12.1. In order to process orders, the company HABELO (Reebike) processes personal data concerning the Customer, identified as mandatory in the forms appearing on the Website.

12.2. HABELO (Reebike) undertakes to respect the confidentiality of personal data communicated by Customers on the Website and to process them in compliance with the Data Protection Act of 6 January 1978, as amended and currently in force. The database created by HABELO (Reebike) for this purpose has been declared to the CNIL, in accordance with the requirements of the Data Protection Act.

12.3. The Customer's personal data is collected and processed by HABELO (Reebike) for the processing of Orders. Depending on the choices made when creating or consulting their accounts on the Website, the Customer will choose whether they wish to receive commercial or promotional offers from HABELO (Reebike) by email or SMS. If a Customer no longer wishes to receive such offers, they may request this at any time by clicking on an electronic link available in emails, newsletters and SMS or by modifying their account directly on the website www.REEBIKE.fr.

12.4. HABELO (Reebike) may be required to disclose this data for the purposes of processing and delivering orders by its service providers, or for after-sales service. In addition, HABELO (Reebike) may also disclose this data to respond to an injunction from judicial or administrative authorities.

12.5. The Customer may exercise his individual right of access to the file, his right of opposition, rectification or deletion for the data concerning him, either by modifying his personal information himself in the “My Account” space in the “Help” section, or by sending his request to the company HABELO (Reebike) (indicating email address, surname, first name, postal address), by email by completing THIS FORM (link) or by post to the address of the head office of the company HABELO (Reebike).

12.6. The Website is designed to be particularly attentive to the needs of Customers. Cookies are therefore used to signal the Customer's visit to the Website in order to create their shopping cart. The Customer may prevent these cookies from being stored on their computer's hard drive by configuring their browser.

ARTICLE 13 – SUSPENSION – TERMINATION

13.1. The Customer may terminate their registration on the Website and close their account at any time. The Customer shall send their termination request to the Customer Service of HABELO (Reebike) for this purpose.

13.2. In the event of a breach by the Customer of any of its contractual obligations, in particular in the event of a payment incident, HABELO (Reebike) reserves the right to suspend the Customer's access to the Website and to the services of HABELO (Reebike), or even to terminate its account depending on the seriousness of the breaches. HABELO (Reebike) reserves the right to refuse any order from a Customer with whom there is any dispute.

13.3. The suspension or termination of the Client's account will take place automatically, without legal formality, ten (10) days after sending the Client a notification by email, detailing the alleged breaches and ordering them to remedy these breaches.

13.4. In the event of termination, all sums owed by the Customer to HABELO (Reebike) will become immediately due and payable, without prejudice to any damages that HABELO (Reebike) may claim in compensation for the loss suffered.

13.5. HABELO (Reebike) also reserves the right to suspend or terminate the Customer's account without notice or compensation, in the event of force majeure as defined by the case law of the French courts.

13.6. Termination of the Customer's account results in the deletion of all personal data, except for data whose retention is necessary for accounting or evidentiary purposes and to meet legal obligations.

13.7. The Customer who wishes to terminate his account must contact Customer Service by email by completing THIS FORM (link) or by post to the address of the head office of the company HABELO (Reebike).

ARTICLE 14 – INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

14.1. All elements published within the Website, such as sounds, images, photographs, videos, writings, animations, programs, graphic design, utilities, databases, software, and other underlying technologies are protected by the provisions of the Intellectual Property Code and belong to the company HABELO (Reebike).

14.2. The REEBIKE trademark, illustrations, images and logos appearing on the articles, their accessories or their packaging, whether registered or not, are and will remain the exclusive property of the company HABELO (Reebike). The REEBIKE trademark is registered and protected at the INPI under number 5040833.

14.3. Any total or partial reproduction, modification or use of these brands, illustrations, images and logos, for any reason and on any medium whatsoever, without the express prior consent of HABELO (Reebike), is strictly prohibited.

14.4. It is also strictly forbidden to use or reproduce the name "REEBIKE" or the "REEBIKE" logo, alone or in association, in any capacity whatsoever, without the prior written consent of HABELO (Reebike).

14.5. Unless otherwise requested, HABELO (Reebike) prohibits the posting of any hyperlink to the Website. A Customer wishing to place a link on their personal website that leads directly to the home page of the Website must first request express authorization from HABELO (Reebike).

14.6. Any unauthorized use of these elements constitutes an infringement punishable by criminal and civil penalties, including damages.

14.7. HABELO (Reebike) reserves the right to request the removal of any hyperlink pointing to the Website which has not been, or is no longer, authorized, without notice or compensation.

ARTICLE 15 – MISCELLANEOUS

15.1. PARTIAL DISABILITY
In the event that one or more provisions of the General Conditions of Sale are deemed unlawful or unenforceable by a competent court, the other provisions will remain in force and will retain their scope and effect.

15.2. CONVENTION ON EVIDENCE
Acceptance of the General Terms and Conditions of Sale by electronic means has, between the parties, the same probative value as the agreement on paper. The information provided by the Website is authentic between the parties. The computerized records will be kept in the computer systems of the company HABELO (Reebike) under reasonable security conditions and will be considered as proof of exchanges, orders and payments made on the Website or by email. The scope of proof of the information provided by the computer systems of the company HABELO (Reebike) is that which is granted to an original in the sense of a written, signed paper document.

15.3. CONSERVATION AND ARCHIVING
The archiving of contractual documents is carried out on a reliable and durable medium so as to correspond to a faithful and durable copy that can be produced as evidence. You can access archived contracts by requesting them by email by completing THIS FORM (link).

15.4. WAIVER
The fact that the company HABELO (Reebike) or the Customer does not exercise any of its rights under the General Conditions of Sale does not imply a waiver on its part of this right and to exercise it subsequently, such a waiver can only be made by an express declaration.

15.5. FORCE MAJEURE
The performance by HABELO (Reebike) of all or part of its obligations, in particular delivery, will be suspended in the event of the occurrence of a fortuitous event or force majeure which hinders or delays its performance. Such events include, but are not limited to, war, riots, insurrection, social unrest, and strikes of any kind. HABELO (Reebike) will inform Customers of the occurrence of a fortuitous event or force majeure within seven days of its occurrence. In the event that this suspension continues beyond a period of fifteen days, the Customer will have the option of canceling the current order, and the price of the Products ordered and the delivery costs paid will then be refunded.

15.6. APPLICABLE LAW – JURISDICTION
The General Terms and Conditions of Sale are subject to French law. Only the French version of these General Terms and Conditions of Sale is authoritative. In the event of any difficulty arising during the Order, the delivery of the Products and more generally the execution of the sale, the Customer will have the possibility, before any legal action, to seek an amicable solution, in particular with the help of a consumer association or any other advisor of his choice. Any dispute that may arise from the interpretation or execution of the General Terms and Conditions of Sale and its consequences will be brought before the competent courts.

ARTICLE 16 – APPLICABLE LAW – JURISDICTION

16.1. These General Terms and Conditions of Sale are subject to French law. Only the French version of these General Terms and Conditions of Sale is authentic.

16.2. In the event of any difficulty arising during the Order, the delivery of the Products and more generally the execution of the sale, the Customer will have the possibility, before any legal action, to seek an amicable solution, in particular with the help of a consumer association or any other advisor of his choice.

16.3. Any dispute that may arise from the interpretation or execution of these General Conditions of Sale and its consequences will be brought before the competent courts, in accordance with the rules of common law.