How do I get a money-back guarantee from Reebike?

Buying a conversion kit to transform your bike into an electric bike is a big decision. That's why at Reebike, we let you try your kit with complete peace of mind thanks to our offer. "Satisfied or your money back . " You have 20 days and up to 50 km of use to form your opinion. But how exactly does this offer work and what are the conditions? We explain everything in this article.

Why test a conversion kit?

Installing a conversion kit is a great alternative to buying a new electric bike. It allows you to keep your current bike while enjoying the benefits of electric assistance. However, it's essential that this system perfectly meets your needs: power, range, riding comfort... This is where our money-back guarantee comes into its own.

A risk-free and confident trial

With Reebike's money-back guarantee, you can test the kit directly on your usual routes, stress-free. If the kit doesn't suit you, you can return it for a full refund, provided you follow a few simple rules.

The conditions for benefiting from the money-back guarantee

For your return to be accepted, certain conditions must be met:

1. Respect the trial period

You have 20 days from the date you receive the kit to test its functionality. After this period, the money-back guarantee will no longer be available.

2. Do not exceed 50 km of use

To ensure a return in good condition, the kit must not exceed 50 km of driving. Remember to check your odometer before deciding to return it. This limit ensures that the product remains in excellent condition for resale.

3. Keep the original packaging and its protections

The original packaging is essential to avoid any damage during transport. You must return the kit with all the elements provided: boxes, protective foam, storage plastics, etc. Do not remove the plastic films and make sure that the product is well protected before returning it.

4. Return a clean and undamaged kit

The kit must be returned in perfect working order and clean. It must not show any signs of excessive wear, scratches, or other damage. Each return is inspected: if the product shows visible damage, a deduction may be applied to the refund.

5. Check that all accessories are present

Before shipping your return, please make sure that all kit components are present in their respective boxes: motor, battery, controller, screen, cables, screws, etc. An incomplete or poorly packaged return may result in a partial refund. If possible, use your own tools for assembly and disassembly to avoid losing the tools provided in the kit.

How to return your conversion kit?

If after your trial you decide to return the kit, here are the steps to follow:

1. Contact customer service

Before returning your conversion kit, it's essential to contact our customer service team via our website, by phone, or by email. An advisor will guide you through the process and validate your refund request.

📞 Tel: 04.15.90.00.34
📧 Email: contact@reebike.fr
⏰ Availability: Monday to Saturday

2. Pack your kit carefully

Place each item in its original packaging and ensure it is well protected to avoid damage during transport. A poorly sealed box or a poorly secured kit could be subject to shock, which could impact your refund.

3. Ship the package

You will receive a return label to affix to your package. Then drop it off at a collection point or schedule a pickup using the available options.

4. Receive your refund

Once the kit has been received and inspected by our teams, we will process the refund within 7 to 10 working days.

Why choose a Reebike conversion kit?

1. Quick and easy installation

Our kits are designed to be installed in a few simple steps: replace the wheel, attach the battery, and connect the cables. No advanced technical skills are required.

2. High-performance electric assistance

Our kits offer 250W of power and up to 150 km of range, perfect for your daily commute or long rides.

3. An economical and ecological solution

Instead of buying a new electric bike, convert your current one! It's a more affordable and environmentally friendly alternative.

4. Quality customer support

Our experts are available to help you choose the ideal kit and assist you with its installation.

FAQ: Your questions, our answers

1. Can I install the kit myself?
Yes, our kits are designed to be installed easily, with or without mechanical skills.

2. Can I use my own tools?
Yes, you can definitely use your own tools as long as they are suitable and do not damage the kit.

3. What happens if I exceed the 50 km test?
If you exceed this limit, you will no longer be able to benefit from the money-back guarantee.

4. How long will it take to get my money back?
Reimbursement is made within 7 to 10 working days after receipt and verification of the returned kit.

Conclusion

Reebike's money-back guarantee lets you try out your conversion kit with complete peace of mind. You have 20 days and up to 50 km to test its performance. For a valid return, please follow the conditions listed (original packaging, kit in good condition, complete inventory, etc.).

Ready to make the switch to electric assistance? Take advantage of our risk-free offer and transform your bike today with Reebike!