Terms and conditions

1. Definition
2. Purpose
3. Creating an account
4. Order method – Placement
5. Order method – Confirmation
6. Order method – Product prices
7. Payment
8. Delivery
9. Compliance – Guarantee – Right of withdrawal – Rental with purchase option
10. Conditions of use of the products
11. Liability
12. Electronic file – Protection of personal data
13. Suspension – Termination
14. Intellectual and industrial property rights
15. Miscellaneous
16. Applicable law – Jurisdiction

PREAMBLE

ARTICLE 1 – DEFINITIONS

The terms and expressions identified by a capital letter in the General Conditions of Sale have the meaning indicated below (whether they are used in the singular or plural).

  • “General Conditions of Sale”: designate this document, i.e. the terms and conditions applying in the relations between the company HABELO (Reebike) and the Customer.
  • “Order”: designates the Customer’s purchase order for one or more Product(s) placed using the Website or via Customer Service.
  • “Website”: designates the website accessible at the address www.reebike.fr and/or to any other address with a different extension.
  • “Product”: designates a product offered for sale on the Website.
  • “Customer”: designates an adult natural person who uses the Website and acquires one or more Product(s), for his or her personal needs, through the website, having previously adhered to the General Conditions of Sale.
  • “HABELO company (Reebike)”: designates the Simplified Joint Stock Company (SAS) registered with the RCS on January 1, 2022 under the commercial name HABELO, located at 354 Rue Doyen Georges Chapas, 69009 Lyon, identified by the SIREN numbers 907476253, SIRET 90747625300014 , Intracommunity VAT FR96907476253, and RCS Lyon B 907 476 253. Its main activity is distance selling through specialized catalogs (NAF code 4791B), with a declared mission of research and development in the field of sustainable mobility, including the implementation place of a sales portal for products and services related to this theme. The company is registered with the Lyon registry and registered with INSEE, and is covered by the collective agreement for distance selling (2198). Its share capital amounts to €110,000.


ARTICLE 2 – PURPOSE

The General Conditions of Sale define the rights and obligations of the company HABELO (Reebike) and the Customer in the context of the sale of Products by the company HABELO (Reebike) on the website https://reebike.fr/ or by through the Site Customer Service set up by the company HABELO (Reebike).

Any use of the Website and any ordering of one or more products through the website implies pure and simple acceptance of all of the General Conditions of Sale.

The General Conditions of Sale are reserved for consumer buyers, to the exclusion of any professional.

Only persons legally capable of entering into contracts concerning the products offered for sale on the Site may place an order on the Website. When placing the order, the Customer guarantees having full legal capacity to adhere to the General Conditions of Sale, place an Order and conclude a sale.

For any information relating to the execution of one or more Orders, or the processing of a complaint, the Customer must contact Customer Service:
– By telephone: Monday to Friday from 9 a.m. to 6 p.m. on 04 15 90 00 34 (telephone)
– By email: on contact@reebike.fr or by filling out this form: https://reebike.fr/pages/contact

ARTICLE 3 – CREATION OF AN ACCOUNT

To order Products on the Website, the Customer must create an account by providing the required information in the registration form.

To this end, the Customer declares to provide complete, non-erroneous personal information capable of enabling precise identification in any situation. Any fanciful or slanderous personal information may result in the closure of the Customer's account and the cancellation of their Order.

When creating their account, the Customer chooses a username and password. The Customer undertakes to keep his username and password confidential.

This account will be accessible at any time by the Customer using their identifiers.

The Customer is responsible for all actions carried out on the Website using his username and password. Any user registered on the Site will be responsible for any Order placed with the entry of their identifiers, subject to the right of withdrawal in article 9.3.

ARTICLE 4 – ORDER TERMS – PLACEMENT

4.1. The Customer can place an Order, in French, directly on the Website, after entering their identifiers, in accordance with article 3.

4.2. By browsing the different sections of the Website, the Customer can place the products of his choice in his shopping cart by clicking on the “Buy” button. At any time and until confirmation of the overall order, the Customer may change his mind, change the quantities and cancel one or more of the chosen Products.

Each of the steps necessary for the sale is specified on the Website.

For any request for information or any Order, the Customer is responsible for telecommunications costs when accessing the Internet and using the Website, or when calling the Website's Customer Service.

4.3. In application of the provisions of article 1369-5 of the Civil Code, the Customer will have the possibility of verifying the details of his Order and its total price and, if necessary, of correcting or modifying it before definitively confirming his order to express its acceptance.

The company HABELO (Reebike) cannot be held responsible for input errors by the Customer, nor for their possible consequences in terms of delay or delivery error. In these cases, the costs incurred by a possible reshipment will be the responsibility of the Customer.

4.4. Once the contents of their shopping cart have been validated, the Customer will confirm their Order by:
– completing all the requested information;
– declaring to accept without reservation the entirety of the General Conditions of Sale;
– validating it by payment.

Validation of the Order by the Customer's “double click” constitutes acceptance of the prices and characteristics of the Products purchased by the Customer.

ARTICLE 5 – ORDER TERMS – CONFIRMATION

5.1. Once the Order has been validated by the Customer in accordance with the terms of article 4.4, a confirmation e-mail, acknowledging receipt of the order and including all of this information, is sent by the company HABELO (Reebike) to the Customer within as soon as possible.

5.2. The Order will only be considered final once the company HABELO (Reebike) sends the Customer the confirmation email referred to in article 5.1, and the sale of the Product(s) will only be recorded. 'from payment of the corresponding price by the Customer.

5.3. Product and price offers are valid as long as they appear on the Website, it being specified that the Website is updated daily. Product offers are within the limits of available stocks. In the event that a Product is unavailable, in particular due to a stock shortage, the company HABELO (Reebike) undertakes to provide information on the site or by email directly to the customer and to provide visibility on the return of said product to stock. Commercial or promotional operations are mentioned as such on the website and indicate their period of validity.

5.4. In accordance with the provisions of article L.122-1 of the Consumer Code, the company HABELO (Reebike) is entitled to refuse any Order for legitimate reasons, in particular in the event of a payment problem or foreseeable difficulty under the delivery, abnormal order or placed in bad faith. The company HABELO (Reebike) also reserves the right to request proof of identity by e-mail and/or telephone, in which case the Customer will then have the possibility of canceling their Order.

Likewise, upon receipt of the Order, the company HABELO (Reebike) has the right to refuse it in the event that the prices displayed online or resulting from the Order are, in particular due to an error or technical malfunction, bug. computer, derisory or not consistent with the actual selling price of the Product.

ARTICLE 6 – ORDER TERMS – PRODUCT PRICES

6.1. The price of the Products indicated on the Website is in EURO. The price of the Products includes the costs of logistical preparation (processing; shipping) and delivery. The order summary is presented to the customer before he validates his Order.

6.2. For deliveries of Products outside French territory, the provisions provided for by the General Tax Code relating to VAT will apply. For delivery outside the European Union, the Customer must pay customs duties, VAT or other taxes due when importing the products into the country of delivery. The related formalities are the sole responsibility of the Client, unless otherwise indicated. The Customer is solely responsible for checking the possibilities of importing the products ordered with regard to the law of the territory of the country of delivery.

6.3. The company HABELO (Reebike) reserves the right to modify prices at any time and without notice but the price applicable to the Customer's Order will remain that indicated in the summary of their shopping cart when validating their order. The prices displayed online or resulting from the Order are guaranteed.

**Note for customers outside France:** Delivery costs for shipments outside France may vary depending on the destination. Additional charges, such as customs fees, local VAT and other taxes, may apply and are the responsibility of the Customer. It is recommended to check these charges with local authorities before ordering.

ARTICLE 7 – PAYMENT

7.1. SCOPE OF PAYMENT
The price of the Products and the logistics preparation and delivery costs are payable in full by the Customer at the time of placing the Order. The Customer also undertakes to pay or have paid, where applicable, directly to the forwarder or carrier, the customs duties, VAT or other taxes due upon the importation of the products into the country. of the place of delivery.

7.2. PAYMENT METHOD
Payment for the Order may be made by the Customer by credit card, in a secure environment, according to the terms proposed on the Website. The payment order made by credit card cannot be canceled. Payment of the Order by the Customer is irrevocable, without prejudice to the Customer exercising his right of withdrawal.

For an order via the site www.reebike.fr or by telephone via Customer Service, the Customer confirms and guarantees that he is the holder of the bank card and that the latter gives access to sufficient funds to cover the payment of the Order.

The Customer's bank account will be debited after a period of one (1) day following the date of confirmation of the Order. The payment will be considered effective after confirmation of the agreement of the bank payment centers.

The Customer can also pay for the Order:


- By transfer to the order of the company HABELO (Reebike) (the bank details being issued at the time of placing the Order). If the transfer is not received within 7 days of confirmation of the Order by the company HABELO (Reebike) or in the event of rejection of the transfer by the bank, the company HABELO (Reebike) reserves the right to cancel the Order.


- By ShopPay. The Customer then guarantees to the company HABELO (Reebike) that he has the necessary authorizations to use this payment method when placing the order.

-By Appstle subscription. The Customer then guarantees to the company HABELO (Reebike) that he has the necessary authorizations to use this payment method when placing the order.

-By PayPlug Oney, the Customer then guarantees to the company HABELO (Reebike) that he has the necessary authorizations to use this payment method when placing the order and accepts the conditions provided for in article 7.4.


Generally speaking, the Customer guarantees to the company HABELO (Reebike), when taking the Order, that he is fully authorized to use the means provided for the payment of his order and that he has any necessary authorizations to use the payment method in question.

The Website is subject to one of the most efficient security systems, in order to protect all sensitive data linked to means of payment. The company HABELO (Reebike) never has access to confidential information relating to said means of payment, which is why these elements are requested for each Customer Order.

7.3. DEFAULT PAYMENT AND RESERVATION OF OWNERSHIP
The Products ordered remain the property of the company HABELO (Reebike) until final and full payment of the sale price. In the event of delivery and non-payment, the company HABELO (Reebike) has the right to claim the products ordered, the Customer undertaking for his part to return any unpaid Product, all costs at his expense.

- For customers who have opted to rent the Products, payment of rent must be made in accordance with the terms of the rental contract. Any delay or failure to pay rent will result in late payment penalties, calculated at the rate of 10% per month, and may give rise to the immediate termination of the rental contract by the company HABELO (Reebike), without prejudice to any claim for damages. and interests.
- In the event of non-payment of rent, the Customer undertakes to return the rented Products in a condition consistent with normal wear and tear, at his own expense, within 15 days following the return request by the HABELO company (Reebike). In the absence of return within this period, the company HABELO (Reebike) reserves the right to recover the Products by any means necessary, the recovery costs being the responsibility of the Customer.
- The rented Products remain the exclusive property of the company HABELO (Reebike) for the entire duration of the rental. The Customer undertakes not to transfer, sublet, lend or make available the rented Products to third parties without the prior written consent of the company HABELO (Reebike).
- Any damage or loss of the rented Products will be invoiced to the Customer, in accordance with the replacement or repair conditions defined in the rental contract.
- In the event of non-payment, HABELO (Reebike) reserves the right to declare unpaid goods as stolen and to block remote use of the equipment.

In the event of non-compliance with the conditions of payment or return of the rented Products, the company HABELO (Reebike) reserves the right to take all necessary measures to protect its rights, including recourse to legal proceedings.

7.4 Payment in installments via ONEY

Payment for your order in 3 or 4 installments by credit card from 100€ of purchases up to 3000€ with Oney Bank. Our partner Oney Bank offers you a financing solution called 3x 4x Oney, which allows you to pay for your purchases from €100 to €3,000 in 3 or 4 installments with your bank card.

Conditions: This offer is reserved for individuals (major individuals) residing in France and holders of a Visa and MasterCard bank card with a validity date greater than the chosen financing duration. Systematic authorization cards, notably Electron, Maestro, Nickel, etc., as well as e-cards, Indigo and American Express cards are not accepted.

Subscription terms: After completing your order, simply click on the “payment button in 3x 4x Oney by credit card”. You are then redirected to our partner's 3x 4x Oney web page displaying the detailed summary of your order and the personalized financing request, which you must then validate.

You enter your personal information or, if you have a 3x 4x Oney account, you identify yourself using the connection details linked to your 3x 4x Oney account.

You read the general conditions of payment in installments to which you wish to subscribe, which are provided to you in PDF format so that you can read them, print them and save them before accepting them.

You then notify your electronic acceptance using the corresponding check box.

You acknowledge that the “double click” associated with the check box on reading the general conditions constitutes consent to contract and constitutes irrevocable and unreserved acceptance of the general conditions of the product.

Unless proven otherwise, the data recorded by Oney Bank constitutes proof of all transactions between you and Oney Bank. If you request to benefit from a financing solution offered by Oney Bank, the information relating to your order will be transmitted to Oney Bank, which will use it for the purposes of studying your request for granting, management and payment. credit recovery.

Oney Bank reserves the right to accept or refuse your financing request in 3x 4x Oney. You have a withdrawal period of 14 days to waive your credit.

How it works: Payment in 3 or 4 installments by credit card allows you to pay for the order placed on our merchant site as follows: A mandatory deposit, debited on the day the shipment of your order is confirmed; two or three monthly payments, each corresponding to a third or a quarter of the order, taken 30 and 60 days later for 3 installments and 30, 60 and 90 days later for 4 installments, which include costs corresponding to 1, 61% of the total amount of the order for 3 installments and 2.40% for 4 installments (within the limit of 25€ maximum for payment in 3 installments and 50€ maximum for 4 installments). • Payment in 3 installments from a purchase of €100 and up to €3,000 Example: For a purchase of €150, contribution of €52.42 then 2 monthly payments of €50. Credit for a period of 2 months at a fixed APR of 21.63%. Cost of financing: €2.42 up to a maximum of €25. • Payment in 4 installments from a purchase of €100 and up to €3,000 Example: For a purchase of €400, contribution of €109.60 then 3 monthly payments of €100. Credit over 3 months at a fixed APR of 21.61%. Cost of financing: €9.60 up to a maximum of €50.

Special conditions for one-off promotional offers: For payment in 3 installments without fees: the cost of financing is 0% of the total amount of the order. Example for a purchase of €150, contribution of €50, then 2 monthly payments of €50, Credit for a period of 2 months at a fixed APR of 0%. Financing cost: €0. For payment in 4 installments without fees: the cost of financing is 0% of the total amount of the order. Example for a purchase of €400, contribution of €100, followed by 3 monthly payments of €100. Credit for a period of 3 months at a fixed APR of 0%. Financing cost: €0

Oney Bank - SA with capital of €51,286,585 - Head office: 34 avenue de Flandre 59170 CROIX - RCS Lille Métropole 546 380 197 - No. Orias: 07 023 261 - www.orias.fr - Correspondence: CS 60006 -59 895 Lille Cedex 9 -www.oney.fr

ARTICLE 8 – DELIVERY

8.1. PLACE OF DELIVERY
In principle, delivery of the Products will take place, after registration of payment for the Order, to the delivery address indicated by the Customer when placing the Order. An email will be sent to the Customer to announce the shipment of the Products.
The Customer also has the option of having the Products delivered to a natural person of his choice whose permanent domicile is located in mainland France.

8.2. PARTICIPATION IN PREPARATION AND DELIVERY COSTS
The amount, all taxes included (TTC), of the Customer's contribution to the costs of logistical preparation (processing; shipping) and delivery of the Order will be indicated to the Customer before final validation of the Order.

8.3. DELIVERY TIME
The delivery time will be indicated to the Customer during the Order placement procedure, prior to validation of the Order and before payment.
In any case, the maximum delivery time is thirty (30) working days from the Order for the Product, unless otherwise indicated to the Customer before placing the Order.
If an Order contains Products deliverable on different dates, the Customer can choose to receive their Products separately according to the dates announced on each Product sheet by contacting the Customer Service of the company HABELO (Reebike); this option is however likely to result in a greater contribution from the Customer to the costs of logistical preparation and delivery, which will be indicated to them by Customer Service if necessary. If the Customer chooses to receive their Order in one go, they will receive their Order according to the latest delivery time.
In the event of late delivery, the Customer may denounce the sale under the conditions provided for by article L.114-1 of the Consumer Code, provided that the delay in delivery noted is not attributable to the Customer, in particular in the event of unavailability to receive delivery.

For certain Products, pre-order periods may be offered. Delivery times for these pre-orders may exceed thirty (30) working days and will be specifically indicated on the Product sheet and when placing the Order. By validating a pre-order, the Customer explicitly accepts these extended delivery times.

8.4. PLACE OF DELIVERY
Delivery is considered to have been made as soon as the Product is made available at the delivery location agreed with the Customer when placing the Order and, if applicable, with the carrier. The provision of the Product is validated by the control and traceability system used by the carrier.

8.5. WITHDRAWAL OF PRODUCTS IN CASE OF ABSENCE
If the recipient is absent during delivery, the carrier will leave a delivery notice to the delivery address indicated by the Customer. The Products must then be collected or collected at the address and according to the methods indicated by the carrier.
In the absence of collection within the deadlines set by the carrier, the Products will be returned to the company HABELO (Reebike), which reserves the right to reimburse the price to the Customer, the shipping costs remaining the responsibility of the Customer .

8.6. EFFECT OF DELIVERY
The transfer of risks occurs upon delivery, at the time of delivery of the Products to the delivery address indicated by the Customer, or at the time of collection of the Products from the carrier.
Without prejudice to the period available to the Customer to exercise their right of withdrawal, upon receipt of the Products, it is up to the Customer or the recipient to ensure that the Products delivered correspond to their Order, and to check the condition and conformity. of the Products in relation to his Order.
The Customer (or, if applicable, the recipient) will formalize his acceptance of the delivery by signing the delivery receipt issued by the carrier.
If, upon delivery, the external appearance of the package is not perfect, the Customer or the recipient of the Products will open the package in the presence of the carrier in order to check the condition of the Products. In the event of damage resulting from transport, the Customer must refuse the damaged Products and indicate “refusal for damage” on the return slip.
In the event of an apparent defect in the package, the Customer must make any reservations and complaints that appear justified; it will be up to him, if necessary, to refuse the package.
Without prejudice to the guarantees enjoyed by the Customer under Article 9, for any complaint relating to an apparent defect or damage during delivery of the Product, the Customer must contact Customer Service as soon as possible. in order, on the one hand, to preserve the rights of the company HABELO (Reebike) vis-à-vis the carrier, and on the other hand, in the event that the Product is still in the possession of the Customer, initiate the procedure return under the conditions provided for in article 9.4.
In the event of refusal of delivery or return of the Product for the reasons referred to in the previous paragraph, the Customer may request a new delivery or the cancellation of his order under the conditions of article 9.1.3.

ARTICLE 9 – CONFORMITY – GUARANTEE – RIGHT OF WITHDRAWAL

9.1. PRODUCT COMPLIANCE
9.1.1. In accordance with article L.111-1 of the Consumer Code, the company HABELO (Reebike) aims to inform the Customer and enable them to know the essential characteristics of the Product.
Before shipment, the Products delivered to the Customer are subject to verification to ensure their compliance with the description given on the Website.
It is however specified that, for technical reasons (photographic and IT), the actual rendering of the Products may sometimes differ slightly from that of the photographs presented on the Site.

9.1.2. Notwithstanding, where applicable, the specific guarantee conditions from which the Customer benefits in respect of the Product in question, the Products presented on the Website are subject to the legal guarantee conditions below.
According to article L.211-4 of the Consumer Code:
“The seller is required to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when this has been his responsibility by the contract or has been carried out under his responsibility”.

According to article L.211-8 of the Consumer Code:
“The buyer has the right to demand that the goods conform to the contract”.

9.1.3. In application of articles L.211-9 and L.211-10 of the Consumer Code, compensation for the consequences of lack of conformity or hidden defects, duly established and confirmed as such by the company HABELO (Reebike), includes at choice of the Customer, unless this wish entails a clearly disproportionate cost, taking into account the value of the good or the importance of the defect, in relation to the other method, the repair or replacement of the Product. If repair and replacement of the goods are impossible, the Customer may return the goods and have the price refunded or keep the goods and have part of the price refunded.
In these different cases, the Customer must contact Customer Service and agree on the terms and conditions for returning the Product.
Provided it is justified, the application of the provisions of articles L. 211-9 and L. 211-10 of the Consumer Code takes place without any cost for the buyer.

9.1.4. In the specific case of special operations of Products not being sold new, the company HABELO (Reebike) will specify any possible defects in the Products. These defects will be taken into account in the event of implementation of article L.211-8 of the Consumer Code.

9.2. RIGHT TO RETRACT
9.2.1. The company HABELO (Reebike) considers that any Customer who is not satisfied with the Products ordered must be able to exercise their right of withdrawal, without giving a reason, without penalties, in the best conditions.
In accordance with Directive 2011/83/EU of October 25, 2011, the legal period for the right of withdrawal is fourteen (20) days from receipt of the Product. The withdrawal period expires twenty days after the day you take possession of the ordered product.
The Customer returning the Product as part of exercising his right of withdrawal will be responsible for the costs of returning the product(s) ordered. If the Customer asks Customer Service to generate a return slip for customer service, this service will be retained from the reimbursement in accordance with the edition of a return slip at the rates provided for in article 9.4 PRICES FOR OUT-OF-WARRANTY REPAIRS

9.2.2. To exercise the right of withdrawal, you must notify us of your decision to withdraw from this contract by means of an unambiguous declaration (for example, letter sent by post, fax or email by completing this form).
You can use the withdrawal form template but it is not obligatory. For the withdrawal period to be respected, it is sufficient for you to send your communication relating to the exercise of the right of withdrawal before the expiration of the 14-day withdrawal period.
________________________________________________
Withdrawal form (please complete and return this form only if you wish to withdraw from the contract.):
– To the attention of the company HABELO (Reebike)
– I hereby notify you of my withdrawal from the contract relating to the sale of the goods (*name of product*) / for the provision of service (*name of service*) below
– Ordered on (*date*) / received on (*date*)
- Client name
- Billing address:
– Consumer signature
- Date
__________________________________________
The refund will be made a few days after receipt of the product by the returns department of the company HABELO (Reebike) according to the means of payment used for the Order and at the latest within fourteen (14) days from receipt of the product. the exercise of the right of withdrawal.
Only the return or exchange of Products in their original packaging, complete (accessories, instructions, etc.), in perfect resalable condition (unsoiled, undamaged, unused) will be accepted. To facilitate the processing of your request and speed up the reimbursement, we recommend that you send us the carefully completed return form.
The costs of returning the Product remain the responsibility of the Customer.

9.2.3. If you use the right of withdrawal for only part of the Order, only the price invoiced for the returned Products will be refunded.
In the event of partial withdrawal of the Order, the Customer who would have benefited, during the initial Order, from free delivery due to exceeding a certain order amount, may be re-invoiced for the delivery costs corresponding to his actual order, if the latter fell below the threshold of free delivery.

9.2.4. As an exception, the right of withdrawal cannot be exercised for the contracts listed in article L.121-20-2 of the Consumer Code, including in particular contracts for the supply of goods made to the consumer's specifications or clearly personalized. The exercise of the right of withdrawal is excluded for the following contracts:
– contracts for the supply of goods made to the consumer’s specifications or clearly personalized;
– contracts for the supply of goods likely to deteriorate or expire quickly;
– contracts for the supply of a newspaper, periodical or magazine, except for subscription contracts for these publications;
– contracts for the supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;
– contracts for the supply of goods which, after having been delivered, and by their nature, are inseparably mixed with other items;
– contracts for the supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery.

9.2.5 Cancellation policy for Reebike rental subscriptions

At Reebike, we offer a range of products available under different formulas: rental with subscriptions, pre-orders or trials before purchase. This cancellation policy explains how you can modify or cancel subscription rental purchases.

9.2.5.1 Subscriptions

When you take out a subscription with Reebike, you benefit from our electric kit for a period of 6, 12 or 24 months. Your payment information will be stored securely and you will be billed according to the frequency set out in your contract. Subscriptions may renew automatically at the end of their term. If you do not want to renew a subscription, you can cancel it. To cancel or modify your subscription, you can do so when it expires via your personal space on reebike.fr or at any time by email or by telephone by contacting Reebike customer service.

9.2.5.2 Purchase option:

At the end of your subscription period (6, 12 or 24 months), you have the possibility to tacitly continue your rental or to purchase the electric kit that you have rented upon simple request to Reebike customer service, by email or by form. You will be offered a buyback offer, deducting payments already made from the final purchase price. The purchase price retained will be that of the kit on the date of your order, increased by 20%.

Concrete example :

  • The initial price of the Cosmopolit or Urban kit, always including the meter, is €730.
  • The 20% increase is €146, bringing the total price to €730 + €146 = €876.
  • In the case of a 6-month commitment at €50/month, you pay a deposit of €150 during the first monthly payment. Which therefore represents €50 + €150 = €200 for the first month.
  • The following monthly payments are €50 each for the remaining 5 months, for a total of €250.
  • Thus, the total payments made over 6 months is €200 + €250 = €450.

In the event of redemption, the deposit of €150 is included in the total payments made.

  • The final cost to purchase the kit after 6 months of rental would therefore be €876 - €450 = €426 .

9.2.5.3 Cancellation before expiry:

If the subscription is canceled before the expiry date, the total rental amount remains due and the return of the product is the responsibility of the customer. Consult our T&Cs to learn about our returns policy and refunds.

9.3. RETURN PROCEDURE
The Products must be returned to the company HABELO (Reebike) at the following address:
REEBIKE – After-sales service – Brézet corporate hotel Unit 8 – 29 Rue Georges Besse, 63100 Clermont-Ferrand.
The Products must be returned in their original packaging, properly protected. They must be in perfect resalable condition. Any product returned incomplete, damaged, washed, damaged, deteriorated, soiled, even partially will not be refunded or exchanged.
The customer returns the products. We recommend keeping proof of return to facilitate procedures in the event of a problem occurring during transport.
Unless there is a lack of conformity or hidden defects in the Product, return costs are the responsibility of the Customer.

9.4. After-sales Service Prices
In the event of repair of Products outside of warranty, the following prices will apply. These prices are indicative and may vary depending on the nature of the repair required. Please contact Customer Service for an accurate quote.

Product

Service

Price €excl. VAT

Accessories

Return slip (A5)

10

All kit

Rim change

50

All kit

Unveiling

20

All kit

Sending motorized wheel cardboard (70x70x20)

15

All kit

Motorized wheel return/return slip (70x70x20)

40

All kit

Return wheel delivery package only (70x70x20)

20

Cosmopolit

Battery pack change

300

Cosmopolit

Change of card

120

Cosmopolit

Card change with button

130

Cosmopolit

Engine change

220

Cosmopolit

On/off button change

50

Cosmopolit

Overhaul package

100

Cosmopolit

Changing the flange

50

Cosmopolit

Send a button (A5)

10

Explore

Engine change

150

Urban

Urban battery return slip (15x15x35)

6

Urban

Engine change

150

Urban

Urban battery repair

100

Urban

Urban battery change

250

For any other repairs not listed above, please contact our Customer Service for a personalized quote.

ARTICLE 10 – CONDITIONS OF USE OF PRODUCTS

10.1. Prior to any order and any use of Products, the Customer must read all the information communicated on the Website, find out about the characteristics and components of the Products and ensure that they are compatible with the use they are using. wishes to do so.

10.2. The Customer undertakes to systematically respect the instructions for use indicated by the manufacturer on the packaging and in the instructions for use of the Products before any use. For any additional information regarding the characteristics of the products, the Customer Service of the company HABELO (Reebike) is available to the Customer.

10.3. HABELO (Reebike) cannot be held responsible for damage resulting from inappropriate use of the Products. The Customer is solely responsible for using the Products in accordance with their intended purpose and the instructions provided by the company HABELO (Reebike) and/or the manufacturer.

10.4. If in doubt about the use or compatibility of a Product, the Customer is invited to contact the Customer Service of the company HABELO (Reebike) to obtain advice before proceeding with the use of the Product.

10.5. The Products must be used under normal and reasonable conditions, and in compliance with the laws and regulations in force in the country of use.

10.6. The company HABELO (Reebike) declines all responsibility in the event of modifications made to the Products by the Customer or by a third party without the express authorization of the company HABELO (Reebike).

10.7. The Products sold by the company HABELO (Reebike) are not intended for professional use, unless explicitly stated otherwise. Any professional use of the Products, which does not comply with the advice and instructions provided, excludes the company HABELO (Reebike) from any liability.

10.8. Users must take all necessary precautions to ensure their safety and that of others when using the Products, including wearing appropriate protective equipment where appropriate.

10.9. HABELO (Reebike) reserves the right to refuse any warranty or technical support request in the event of non-compliance with the conditions of use of the Products described in this article.

ARTICLE 11 – LIABILITY

11.1. The products presented on the Website comply with current French legislation and the standards applicable in France. The company HABELO (Reebike) undertakes exclusively to respect the legal provisions applicable in France. No regulations specific to the country of delivery and/or consultation of the Website may be opposed to the company HABELO (Reebike).

11.2. The Customer is solely responsible for compliance with the regulations applicable in his country of residence or in the country of destination of the Products. It is up to him to inquire with the local authorities concerned about any limitations on the import, export or use of the Products that he plans to order on the Website.

11.3. The service provided by the company HABELO (Reebike) is limited to the supply of the Products under the conditions described in the General Conditions of Sale. Under no circumstances can HABELO (Reebike) be held responsible for the advice, recommendations and conditions of use of the Products provided by the manufacturers on the Website or in their instructions for use.

11.4. The liability of the company HABELO (Reebike) is limited to direct and foreseeable damage that may result from the Customer's use of the Website and the Products. The company HABELO (Reebike) does not accept liability for damage resulting from the Customer's fault in the use of the Products.

11.5. The liability of the company HABELO (Reebike) cannot be engaged if the non-performance or poor performance of its own obligations is attributable to the Customer, to the unforeseeable and insurmountable act of a third party unrelated to the delivery of the Products, or to a case of unpredictable, irresistible and external force majeure.

11.6. Generally speaking, the company HABELO (Reebike) cannot under any circumstances incur liability for indirect or unforeseeable damage caused in the context of the use of the Website and the Order of Products.

11.7. The liability of the company HABELO (Reebike) cannot under any circumstances be sought due to:
1. content available on other sites or Internet sources accessible by means of hypertext links inserted on the Website (and in particular due to advertisements, products, services or any other information),
2. damage of any nature that may be suffered by the Customer during a visit to these sites.

11.8. Use of the Website implies knowledge and acceptance by the Customer of the characteristics and limits of the Internet and related technologies, the absence of protection of certain data against possible misappropriation or piracy and risks of contamination by possible viruses circulating on the network. The company HABELO (Reebike) being itself dependent on the quality of the Internet network, it does not guarantee the continuity of the Website and does not ensure the correction of defects observed on the Internet network. Consequently, the company HABELO (Reebike) cannot be considered responsible for any unavailability of the Website or any connection difficulty or interruption of the connection (malfunction of the servers, the telephone line or any other technical connection) during use of the Website or, more generally, any disruptions to the Internet network affecting the use of the Website. In this context, the company HABELO (Reebike) is not responsible for sending forms to an incorrect or incomplete address, for any computer errors or defects noted on the Site.

11.9. Subject to contrary provisions, the Website is accessible anywhere, as long as minimum technical conditions are respected, in particular in terms of access to the Internet network, mobile telephony, and technical compatibility of the equipment used by the customer. Given the global nature of the Internet network, the Customer agrees to comply with all rules of public order relating to the behavior of users of the Internet network and applicable in the country from which he uses the Website.

ARTICLE 12 – ELECTRONIC FILE – PROTECTION OF PERSONAL DATA

12.1. In order to process orders, the company HABELO (Reebike) processes personal data concerning the Customer, identified as mandatory in the forms appearing on the Website.

12.2. The company HABELO (Reebike) undertakes to respect the confidentiality of personal data communicated by Customers on the Website and to process them in compliance with the Data Protection Act of January 6, 1978, as amended and currently in force. The database created by the company HABELO (Reebike) for this purpose has been declared to the CNIL, in accordance with the requirements of the Data Protection Act.

12.3. The Customer's personal data is collected and processed by the company HABELO (Reebike) for the processing of Orders. Depending on the choices made when creating or consulting their accounts on the Website, the Customer will choose whether they wish to receive commercial or promotional offers from HABELO (Reebike) by email or SMS. If a Customer no longer wishes to receive such offers, they can request this at any time by clicking on an electronic link available on emails, newsletters and SMS messages or by modifying their account directly on the website www.REEBIKE. Fr.

12.4. The company HABELO (Reebike) may be required to communicate this data for the purposes of processing and delivering orders by its service providers, or for after-sales service. In addition, the company HABELO (Reebike) may also communicate this data to respond to an injunction from the judicial or administrative authorities.

12.5. The Customer can exercise his individual right of access to the file, his right of opposition, rectification or deletion for data concerning him, or by modifying his personal information himself in the “My Account” space in the section “Help”, either by sending your request to the company HABELO (Reebike) (indicating e-mail address, last name, first name, postal address), by e-mail by completing THIS FORM (link) or by post to address of the head office of the company HABELO (Reebike).

12.6. The Website is designed to be particularly attentive to the needs of Customers. Cookies are therefore used, the purpose of which is to signal the Customer's visit to the Website when creating their shopping basket. The Customer can oppose the recording of these cookies on the hard drive of their computer by configuring their browser.

ARTICLE 13 – SUSPENSION – TERMINATION

13.1. The Customer may terminate his registration on the Website at any time and close his account. To this end, the Customer will send his termination request to the Customer Service of the company HABELO (Reebike).

13.2. In the event of the Customer's failure to fulfill one of its contractual obligations, particularly in the event of a payment incident, the company HABELO (Reebike) reserves the right to suspend the Customer's access to the Website and the company's services. HABELO (Reebike), or even terminate your account depending on the degree of seriousness of the breaches. The company HABELO (Reebike) reserves the right to refuse any order from a Customer with whom any dispute exists.

13.3. The suspension or termination of the Client's account will take place automatically, without legal formality, ten (10) days after sending the Client an email notification, detailing the alleged breaches and ordering them to remedy these breaches.

13.4. In the event of termination, all sums owed by the Customer to the company HABELO (Reebike) will become immediately due and payable, without prejudice to any damages that the company HABELO (Reebike) could claim in compensation for the damage suffered.

13.5. The company HABELO (Reebike) also reserves the right to suspend or terminate the Customer's account without notice or compensation, in the event of force majeure as defined by the case law of the French courts.

13.6. Termination of the Customer's account results in the deletion of all personal data, except those whose retention is necessary for accounting or evidentiary purposes and to meet legal obligations.

13.7. The Customer who wishes to cancel his account must contact Customer Service by email by completing THIS FORM (link) or by post to the address of the head office of the company HABELO (Reebike).

ARTICLE 14 – INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHT

14.1. All elements published within the Website, such as sounds, images, photographs, videos, writings, animations, programs, graphic charter, utilities, databases, software, and other underlying technologies are protected by the provisions of the Intellectual Property Code and belong to the company HABELO (Reebike).

14.2. The REEBIKE brand, illustrations, images and logos appearing on the articles, their accessories or their packaging, whether registered or not, are and will remain the exclusive property of the company HABELO (Reebike). The REEBIKE brand is registered and protected at the INPI under number 5040833.

14.3. Any total or partial reproduction, modification or use of these brands, illustrations, images and logos, for any reason and on any medium whatsoever, without the express prior consent of the company HABELO (Reebike), is strictly prohibited.

14.4. It is also strictly prohibited to use or reproduce the name "REEBIKE" or the logo "REEBIKE", alone or associated, for any reason whatsoever, without the prior written consent of the company HABELO (Reebike).

14.5. Apart from any request on its part, the company HABELO (Reebike) prohibits any posting of a hypertext link to the Website. A Customer wishing to place a link on his personal website directly to the home page of the Website must first request express authorization from the company HABELO (Reebike).

14.6. Any unauthorized use of these elements constitutes an infringement subject to criminal and civil penalties, including damages.

14.7. The company HABELO (Reebike) reserves the right to request the deletion of any hypertext link pointing to the Website which has not been, or is no longer, authorized, without notice or compensation.

ARTICLE 15 – MISCELLANEOUS

15.1. PARTIAL DISABILITY
In the event that one or more stipulations of the General Conditions of Sale are considered illicit or unenforceable by a competent court, the other stipulations will remain in force and will retain their scope and effect.

15.2. CONVENTION ON EVIDENCE
Acceptance of the General Conditions of Sale electronically has, between the parties, the same probative value as the agreement on paper. The information provided by the Website is binding between the parties. The computerized records will be kept in the computer systems of the company HABELO (Reebike) under reasonable security conditions and will be considered as proof of exchanges, orders and payments made on the Website or by email. The scope of the proof of the information delivered by the computer systems of the company HABELO (Reebike) is that which is granted to an original in the sense of a written, signed paper document.

15.3. CONSERVATION AND ARCHIVING
The archiving of contractual documents is carried out on a reliable and durable medium so as to correspond to a faithful and durable copy that can be produced as proof. You can access archived contracts by requesting them by email by completing THIS FORM (link).

15.4. WAIVER
The fact that the company HABELO (Reebike) or the Customer does not exercise any of its rights under the General Conditions of Sale cannot entail a waiver on its part of this right and to exercise it subsequently, such a waiver being able to proceed only by an express declaration.

15.5. FORCE MAJEURE
The execution by the company HABELO (Reebike) of all or part of its obligations, in particular delivery, will be suspended in the event of the occurrence of a fortuitous event or force majeure which would hinder or delay its execution. Are considered as such, in particular, without this list being exhaustive, war, riots, insurrection, social unrest, strikes of all kinds. The company HABELO (Reebike) will inform Customers of the occurrence of a fortuitous event or force majeure within seven days of its occurrence. If this suspension continues beyond a period of fifteen days, the Customer will have the possibility of canceling the current order, and the price of the Products ordered and the delivery costs paid will then be reimbursed.

15.6. APPLICABLE LAW – JURISDICTION
The General Conditions of Sale are subject to French law. Only the French version of these General Conditions of Sale is authentic. In the event of a difficulty arising during the Order, the delivery of the Products and more generally the execution of the sale, the Customer will have the possibility, before any legal action, to seek an amicable solution, in particular with the help from a consumer association or any other advice of their choice. Any dispute likely to result from the interpretation or execution of the General Conditions of Sale and its consequences will be brought before the competent courts.

ARTICLE 16 – APPLICABLE LAW – JURISDICTION

16.1. These General Conditions of Sale are subject to French law. Only the French version of these General Conditions of Sale is authentic.

16.2. In the event of a difficulty arising during the Order, the delivery of the Products and more generally the execution of the sale, the Customer will have the possibility, before any legal action, to seek an amicable solution, in particular with the help from a consumer association or any other advice of their choice.

16.3. Any dispute likely to result from the interpretation or execution of these General Conditions of Sale and its consequences will be brought before the competent courts, in accordance with the rules of common law.